PROM DRESSES 2026

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EU Withdrawal

This policy applies ONLY to customers residing within the European Union (EU).

Please use the form below to submit your cancellation or return request.

Please note that according to European Union consumer regulations, customers residing within EU have the 14-day right of withdrawal.  The 14-day withdrawal period begins from the day on which you receive your order.  This right DOES NOT apply to orders which dresses are in custom size. 

If you wish to exercise your right of withdrawal, please use the self-serve form below by entering your Order ID and Email address to submit your request instantly.

-Withdrawal Request (EU customers only)

Please fill out the following form to submit your withdrawal request.

EU Widerrufsbutton logo Legal EU Withdrawal Button

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Please follow the measuring guide to get your correct measurements, thank you.

Bust, (It is not your bra size, please measure the fullest part of your bust, and wear un-padded bra when measure, thanks)
Waist, (the smallest part of your waist, usually about 1 inch above your belly button)
Hips, 
Hollow to Floor(without shoes),
Your Height without shoes,
The shoes height you will wear with the dress.

 

Delivery Time:( The total time you can receive your order after you place the order, including tailoring time+ shipping time)

For Normal Order: You can receive your order in 3-4 weeks. （For prom season(March-May), the tailoring time will be longer）
For Rush Order: You can receive your order in about 14-16 working days（For prom season(March-May), the tailoring time will be longer）


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Cancellation:
Can I cancel my order?
Yes, you can cancel your order if you want. Because most of our formal dresses are made to order, so thanks for your understanding the time for canceling is very important. Please follow the cancellation policy, if you would like to cancel your order, please contact us by email: sales@beautydressy.com.
1. Order can be canceled within 48 hours of payment: for a full refund.
2. Order can be canceled within 48-120 hours after payment: for 60% product's price and shipping fee.
2. Order can be canceled >120 hours after payment: only for shipping fee.

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Exchange:
1. Contact us within 3 working days after you receive the product.
2.We will ship the new product once we receive the product you returned.
3.You need to pay the return shipping fee.

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Return:
We will issue a full refund if the product you received has any quality problem caused by us.
Please see the following list of quality issues that are for full refund:

Wrong Size(size is different from what you ordered),
Wrong Color(color is different from what you ordered),
Wrong style,
Damaged products.

Notes:
1.Custom size and custom color products return only can be refunded 50% of the product's price.
2. We don't accept returns because of personal preference.

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How to return:
In order for your return or exchange to be accepted, please carefully follow our guide:

1. Contact us within 5 working days of receiving the order. Contact email:sales@beautydressy.com.
2. Provide us with photos of the product, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color problem etc.
3.Once we approve your return request, please ship the product out in 7 working days.
4.When we receive the returned product,the refund will be given in 48 hours.
5. The returned product must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
6. The tracking number of the returned item must be provided together with the reference code issued.
7. You are required to pay for the shipping fee to return or exchange the dress.
8. For the return address, we will give you the return address by email after we approve your return request.

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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